December 6th, 2002

fangs

Home, home on the FREAKIN' FURNACE!

So M calls me at work about something or other... then calls me again an hour or so later-- she'd forgotten to tell me that there's a problem with the heat. There are nice blue flames beneath the furnace, but the house, and the radiators, are cold. I told her to turn down the thermostat while I checked my options.

So I called xso. Not home. Tried Ken. Not home. I know another guy in heating, but didn't have his number on me. Fork.

So I call the home warrantee company. It has this nifty automated phone system that uses voice recognition software to create service requests.

After answering a zillion questions and waiting, I got to this little part:

What is the appliance you're having a problem with?
Furnace
What is the make of your appliance?
I'm not sure.
You say you have a problem with your... range. Is this correct?
No.

What is the appliance you're having a problem with?
Furnace
What is the make of your appliance?
I don't know.
You say you have a problem with your... range. Is this correct?
No.

What is the appliance you're having a problem with?
FURNACE
What is the make of your appliance?
Uncertain.
You say you have a problem with your... range. Is this correct?
NO.

What is the appliance you're having a problem with?
FUR. NIS.
What is the make of your appliance?
GODKNOWS
You say you have a problem with your... range. Is this correct?
NO!

What is the appliance you're having a problem with?
FURNACE, FURNACE, FUUUUURRR-NAAAACE!
What is the make of your appliance?
FURNACE!
You say you have a problem with your... range. Is this correct?
AAAAAAAAAAAAAAAAAAAAAAAAAH FURNACE!!

What is the appliance you're having a problem with?
FURNACE.
What is the make of your appliance?
ITSA FREAKIN' FURNACE!
You say you have a problem with your... range. Is this correct?
YES, FINE, YOU WIN-- IT'S A GODDAMNED RANGE

Once I had agreed that the furnace was, indeed, a range, it took me through the rest of the process. Eventually I got back to the main menu, and got a real live salesperson. He connected me to a real live serviceperson, who told me to expect a call back soon. I'm guessing it's a problem with the circulating pump or the water level (although the level in the sightgauge looked fine, I'd not be surprised if it were clogged). In any case, even if they couldn't get someone out tonight (which they should), I can always sleep near the fire. However, I'm very concerned about the situation, and it's freaking me out a little.

And I'll be stuck at work for a while yet anyway. *sigh*
  • Current Music
    Staff: "You were yelling-- what did we do?!"
eye

Let me stand next to your... range.

OK.

The warranty company (I'm spelling it with a y, because that's all I can ask at this point) called a company I've never heard of, who attempted to contact me.

1. They left a msg on my home machine, even though I gave them my work number.

2. They can't possibly come out until tomorrow, and made that clear to the warranty company, who purportedly said "that's OK."

3. I'm in upstate NY. It's gonna go down to 15F(-9.5C) tonight.

4. They seem to think I have a broken range (hahahahaha) AND furnace.

I recontacted the warranty company. At first, they gave me the runaround about only being contracted to service within 48 hours. I asked if they'd be willing to take responsibility for any frozen pipes or fire damage. Martha said "no, we wouldn't."

She upgraded me to emergency status, and "can't understand why it wasn't put in that way in the first place."

A small, useless victory-- since it's after 5p, they may not have any luck anyway.

I still have an assload of work yet to do here, but I'm feeling really braindead at the moment. Being angry really takes a lot out of you! Remind me not to get angry again, K?

I'm gonna go home and start a fire. And find some merlot or something :)
  • Current Music
    ...but at least it's Friday :)
eye

And you draw-- the Ace of Ferns!

I got home. I went downstairs to get wood for the fire, and took a look at the furnace.

The sight-gauge was all the way down. And there was a bright red light SCREAMING "Something is Terribly Wrong!"

Needless to say, I was a little upset.

HOW could M not see that? HOW could she tell me the water level looked fine? HOW could she not see that SCREAMING red light?!!

I filled it back up, turned up the thermostat, and cancelled the service call.

Then I stoked the fire, found a bottle of wine, and thought for a bit.

I'm very blessed in that I have an innate understanding of mechanical systems. Not to imply that I understand them all-- just that I can usually logically reason them out, and am not afraid to troubleshoot.

M, while very very intelligent, seems to be missing what I jokingly call this "recessive Y chromosome."

She didn't understand. She certainly meant no harm. Hers was a sin of ignorance, which isn't a sin at all. It's the way we all are until we learn things. And there's always more to learn, so it stands to reason that we are all, always, ignorant about some things. I know I am.

For instance, my understanding of mechanical systems and "practical things" pales next to xso's. He always used to get mad at me for my ignorance. It was terribly unfair, imo.

And it would be terribly unfair here.

I used to get really agry at "stupid people." But we are all ignorant of things. We have seen the enemy, and they am us.

Causing emotional pain to another for pain incurred does not change reality, or lessen the pain we ourselves have been through. We think the pain is displaced, but really, it's just propogating. That sense of loss from not acting on anger is actually its dissipation, and a feeling to be welcomed.

The only way to remedy the situation is to share knowledge. To teach, to learn, to share, and to have patience-- with ourselves as well as others.

I'll show her what I know about the furnace tomorrow.

In the meantime, I have a loverly Friday evening to myself, a bottle of Russian wine (no clue what it's called, but it's sweeeeeeeeeeeet), a fire in the fireplace, a roof over my head, heat in my radiators and a PDA to reprogram.

Life is good :)

*smoooch*
  • Current Music
    "gotta buy two big wrenches tomorrow, Ldy" by the hissing radiators